There are times when we will have to hold the patron's hand (sometimes quite literally) in order to provide the service and/or information. At the end of the day, technology is a tool. It is up to us to help others make use of that tool. We can choose to do so by serving as a bridge, or we can alienate others by making it a barrier in the form of alienation or segregation. I am choosing the bridge. Won't you come across as well that we may walk the trail together? Just a thought.
"Technology should be a bridge to information, not a barrier. If your card files are gone, remember:We are the bridge. Hold their hands and take them across. We are all links in a chain to information: us to the files, them to their families. Don’t be the weakest link."
Wednesday, April 05, 2006
Just a reminder that we are a bridge
My readers may know that I try to steer clear of the whole L2 meme and related topics. Not because I lack thoughts about such topics, just staying within the blogger pledge. One of my thougths is that I think the dwellers of Mount Ubertech can often forget about those who dwell at the foot of the mountain. Rather than go on, I will simply put these words from the Feel-good Librarian, who always has this way to remind us to remain humble and to remember what is really important in our profession. In this instance, the Feel-good librarian reminds us not to be the weakest link. Please do go over and read the complete post. This is the reminder I want to keep for myself. The librarian wrote: